Client Premium Manager (HNWI Segment) - Trading Platform

The role is responsible for driving revenue growth and delivering an exceptional client experience within premium client segment. The Relationship Manager will proactively manage a dedicated portfolio of high‑value traders, fostering long-term relationships and ensuring strong engagement. A key focus will be increasing activity among HNWI clients by providing tailored, high-touch services and developing a sense of community within the client base.Key Responsibilities

Client Portfolio Management

• Manage and grow a portfolio of premium clients, ensuring continuous engagement and proactive outreach.
• Conduct regular in‑person meetings with clients, including travel when required.
• Strengthen long-term relationships through consistent communication, trust-building, and a deep understanding of client needs.
• Maintain high levels of client retention through excellent service delivery.

Revenue Development

• Drive revenue growth by developing new business opportunities and expanding relationships within the existing client base.
• Identify opportunities for strategic upselling and cross-selling to maximize client lifetime value.
• Contribute to year‑on‑year portfolio growth through structured commercial planning and execution.

Client Engagement & Events

• Plan, organize, and host a range of client engagement activities, including webinars, hospitality events, and educational sessions.
• Build and nurture an active client community, fostering peer interaction and a sense of belonging.
• Monitor client satisfaction and implement actions to continuously enhance the client experience.