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Help Desk

Roma Indeterminato EUR25.000 - EUR35.000 per anno Smart Working/Ibrido Leggi Descrizione del Lavoro
Multinational legal services firm is currently looking for an Help Desk in Rome.

Pubblicato il 15/06/2026

  • Multinational legal services firm
  • International environment focused on technological innovation

Azienda

Multinational legal services firm.

Offerta



  • Ticket support:
    • Ensure customer issues are directed in the first instance to the Service Desk and ServiceNow tickets raised for all activities.
    • Monitor ServiceNow incident queues, ensuring timely resolution of Incidents within SLA.
    • Escalation point of contact on the ground
    • Actioning requests from IT Service Desk
    • Raising tickets on behalf of employees if can't fix


  • Onboarding/Offboarding:
    • Onboarding - provisioning of new laptops, build, peripherals
    • Offboarding - organising laptop and peripheral collection


  • IT Asset Management:
    • Managing mobile devices, headsets & peripheral, ordering stock; product life cycle of the asset (from the moment of purchase)
    • Ensuring all processes are followed for the recording and tracking of hardware assets


  • Client support:
    • Client Support in an office environment (any ad hoc requests from the clients onsite)


  • Major incident support:
    • Major incident management as the extension of the central function
    • Floor walking, investigating and line of communication
    • Gathering feedback and helping facilitating that in the office


  • End user device management:
    • User hardware defect support (laptop/mobiles)
    • User hardware peripheral support


  • Employee offsite support:
    • Internal conference/events support (non-client facing)
    • Offsite Partner/Exec support on special occasions (subject to IT Support Lead or Regional IT Support Manager approval)


  • AV Support (non-UK):
    • Technical assistance, preventive maintenance, upgrades and updates


  • Building Infrastructure (Core):
    • Maintenance of any equipment related to network


  • Special Projects (subject to IT Support Lead or Regional IT Support Manager approval)
    • Assist with scheduling IT support for projects requiring on-site assistance
    • Change agent - acting as an advocate of changes within IT onsite
    • E.g. Local office reorganisation support



Competenze ed esperienza

Skills:

  • Ability to communicate effectively at all levels with both the business and other IT departments
  • Exceptional customer service skills with good attention to detail
  • Self-motivated, enthusiastic team player, with a 'can do' attitude
  • Excellent organisational and time management skills
  • Possess excellent problem-solving skills
  • Being confident, proactive and flexible in your approach
  • Ability to learn new technologies quickly
  • Ability to work in a pressurised/stressful environment
  • Willingness to travel and work in other offices within the respective region
  • B2levelEnglishproficiency



Technical competency:

  • Strong technical and troubleshooting skills, with experience in software used in a professional services environment
  • High level of IT literacy especially within a Microsoft environment
  • Basic understanding of Network Infrastructure
  • Knowledge of legal and finance applications (e.g. Intapp, SAP)



Completa l'offerta

  • Great career opportunity
  • International work environment
  • 2 days of remote working per week
Consulente
Beatrice Aureli
Job ref
JN-062026-7040225

Riepilogo

Settore
Information Technology
Settore/Ruolo
IT Support
Settore
Business Services
Città
Roma
Tipo di contratto
Indeterminato
Nome del consulente
Beatrice Aureli
Numero dell´offerta
JN-062026-7040225
Flessibilità
Smart Working/Ibrido