Technical Specialist - 6 Months
Il nostro cliente
La figura ricercata
-Support and partner with Sales, in order to provide technical and functional needs assessments for prospective clients.
-Create a smooth and easy cross-product onboarding experience for the client, ensuring excellent service and consulting to assure a future proof setup of their advertising infrastructure.
-Maintain relationships with agency, advertiser, and trading desk clients providing high-touch, solutions-oriented service from a technical and functional perspective.
-Manage reactive client issues sent to Technical Services Associate teams and act as a point of escalation when support teams need assistance.
-Manage activities which could include workshops with multiple agencies and advertiser stakeholders to surface and match business needs with the platform's functionality, training plans, tagging and reporting implementation consultancy and implementation project management
Il candidato prescelto
-BA/BS degree or equivalent practical experience.
-Experience working in a client-facing technical service environment.
-Experience acting as a product owner or specialist for an external client
-Knowledge of the Online Advertising industry.
-Ability to quickly grasp technical concepts, to tailor them for non-technical audiences, and to present them confidently.
-Self-starter, with the ability to work flexible in a fast-paced and changing environment.
-Effective analytical skills, with a creative approach to problem-solving.
Cosa comprende l'offerta
Temporary Contract - Six months