Service Engineer Packaging

Responsible for the installation, service and maintenance of the machinery in customer facilities. The incumbent is a key member of the Technical Service team and partners with our converting and sales teams to meet the needs of the customer.

Key Objectives & Responsibilities

- Conducts top-level troubleshooting, diagnosis and repair of electrical, mechanical and controls related problems on machines installed at customer locations, including overhauls and field upgrades as necessary

-Participates in the development, processing and follow up of specifications during machinery tests, debugging and start up, as well as, during the development and field testing of new carton designs

- As the technical expert, partners with sales and converting manufacturing individuals and teams to resolve customer issues, as well as, support new business opportunities and product development projects

- Maintains skill base necessary and consistent with machinery and carton technology

- Provides instruction and training to customers' staff on safety, operations, machinery maintenance and proper carton handling procedures

- Reports on progress of projects/assignments to all internal and external stakeholders