Senior IT Process Manager - Salesforce

• Drive - together with the individual process owners and process leaders - the definition, analysis, implementation, and improvement of CRM & eCommerce related end-to-end processes
• Map and document end-to-end processes, and process models according to standards
• Support the definition and implementation of operating models meeting the needs of the defined processes
• Support the definition and governance of the process landscape
• Develop training and communication - together with process owners and process leaders - to enable acceptance and implementation of the newly defined or optimized processes
• Act as a change manager in organizational and process transformations
• Manage internal and external stakeholders across different functions
• Run feasibility studies and oversee business case calculations for end-to-end process implementations and changes
• Coach, mentor and educate other team members and colleagues from a process modelling perspective

Contribute to further refine the strategy and operating model of DTO Process Management