Senior IT Process Manager - Salesforce

Milano e provincia Indeterminato EUR60.000 - EUR80.000 per anno

Pubblicato il 16/05/2023

  • Azienda Finale
  • Ottime opportunità di carriera


Energy Sector

Job Description

  • Drive - together with the individual process owners and process leaders - the definition, analysis, implementation, and improvement of CRM & eCommerce related end-to-end processes
  • Map and document end-to-end processes, and process models according to standards
  • Support the definition and implementation of operating models meeting the needs of the defined processes
  • Support the definition and governance of the process landscape
  • Develop training and communication - together with process owners and process leaders - to enable acceptance and implementation of the newly defined or optimized processes
  • Act as a change manager in organizational and process transformations
  • Manage internal and external stakeholders across different functions
  • Run feasibility studies and oversee business case calculations for end-to-end process implementations and changes
  • Coach, mentor and educate other team members and colleagues from a process modelling perspective

Contribute to further refine the strategy and operating model of DTO Process Management

Competenze ed esperienza

  • EDUCATIONAL REQUIREMENTS: Master's degree in business / Economics / IT
  • YEARS OF EXPERIENCE: 5-8 years of experience required
  • Proven track of successful process modelling (definition, re-design, optimization) and change management implementation
  • Proven track of successful CRM and eCommerce end to end project implementation (at least 2 full cycles) - SALESFORCE -
  • Distinctive continuous improvement mindset
  • Capacity to analyze complex problems, to apply MECE principle and to work with data
  • Team player and inclusive approach to foster collaboration throughout the entire organization
  • Very good communication and change management skills, being able to address all levels
  • Expert in Process Management methodology standards such as BPMN 2.0, EPC or similar
  • Knowledge of Change Management methodology & approach
  • Experience / knowledge of Business Process Modeling application

-> Experience / knowledge of energy sector desirable

Completa l'offerta

Ottima opportunità di carriera.

Veronica Crippa
Job ref


Information Technology
Energy & Natural Resources
Luogo di lavoro
Milano e provincia
Tipo di contratto
Nome del consulente
Veronica Crippa
Numero dell´offerta