EMEA Service Manager - Diagnostic Imaging - JN-022026-6944083

Pubblicato il 10/02/2026

Azienda

- Manage Service Managers and service channels across the EMEA region, with direct leadership over all service teams.
- Drive service revenue growth, manage cost containment, and hold full ownership of the EMEA Service P&L.
- Lead the regional service training function and oversee the technical training centre, ensuring effective training for both direct and indirect customers.
- Oversee technical support and escalation teams, while coordinating with R&D and Operations for all advanced technical support matters.
- Act as the main point of contact for customers and service channels across the EMEA region.
- Deliver on the KPIs and financial targets set by the company.
- Ensure that direct service teams and channel engineers are fully trained and equipped to service all products sold within the EMEA region.
- Guarantee that service delivery is compliant with applicable local and global SOPs and that company processes are followed in a professional and compliant manner.
- Foster a collaborative team environment where knowledge sharing, skills development, and integration across the organization are encouraged.
- Drive customer satisfaction through the delivery of high‑quality and cost‑effective service.
- Serve as the EMEA focal point for cross‑functional communication with global teams such as R&D, Operations, Quality and others.

- Tertiary qualifications in Engineering or related fields, or equivalent experience within the Health Industry and/or Service Management.
- Demonstrated service management experience within the Medical Device industry.
- Solid technical understanding of health imaging equipment and proven experience managing a culturally diverse, highly skilled technical workforce.
- Demonstrated ability to lead and implement organizational change and provide clear direction to teams.
- Willingness to travel internationally and within the EMEA region as required.

Proven ability to supervise and lead a team of field technical staff.
Demonstrated experience in channel management, ideally within the healthcare sector.
Strong results orientation with the ability to drive outstanding customer service.
Excellent written and verbal communication skills.
Strong technical knowledge of X‑ray systems; experience with CT, MRI, and other modalities is considered an advantage.
Willingness and ability to travel across the EMEA region as needed.

Ruolo di leadership regionale: gestione completa dei team di servizio EMEA, inclusi field service, supporto tecnico e canali indiretti.
Responsabilità strategiche: piena ownership del Service P&L EMEA, guida dei risultati economici e dei KPI di servizio.
Visibilità internazionale: interfaccia diretta con R&D, Operations, Sales e altri team globali.
Ruolo chiave nella formazione: guida del training center regionale per team interni e canali indiretti.
Elevato impatto sul cliente: responsabilità per customer satisfaction, escalation tecniche e standard qualitativi del servizio.
Esposizione multiculturale: lavoro su un'area EMEA ampia e diversificata, con disponibilità a viaggiare.

Consulente

Alice Argiolu

Job ref

JN-022026-6944083