Customer Service Specialist - Medical Devices (Roma)

Roma Indeterminato

Aggiornato il 13/09/2023

  • Customer Service
  • Azienda di dispositivi medici


Medical Devices company based in Rome.

Job Description

  • Provide accurate, valid and complete information by using the right methods/tools
  • Process Distributors/Customers Orders (order entry on SAP included)
  • Contact Distributors/Customers to obtain missing information or answer queries
  • Check data accuracy in orders and invoices
  • Invoice on SAP
  • Handle Distributors/Customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution
  • Collaborate with R&A Manager for vigilance cases
  • Support our Sales Managers and Area Managers
  • Liaise with headquarter and with our logistic dept. to ensure timely deliveries
  • Collaborate with CS manager and team to support customer alignment
  • Support activities to manage the order flow
  • Follow communication procedures, guidelines and policies

Competenze ed esperienza

  • Commercial education as industry or office merchant
  • + 3 y/experience in Customer Service role (medical devices company)
  • Intermediate communication capabilities in English (verbal and written)
  • Proven work as a Sales Administration Officer or Customer Service
  • Hands on experience with MS Office and familiarity with SAP, preferable
  • Plus: Minimal knowledge of the medical sector

Completa l'offerta

Ottima opportunità di carriera.

Elisabetta Cassinelli
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