CATEGORIE PROTETTE - IT local support

Modena e provincia Indeterminato EUR25.000 - EUR26.000 per anno Smart Working/Ibrido

Aggiornato il 08/07/2024

  • Multinational company
  • Categorie protette - IT Support

Azienda

A leading multinational company in the field of automation and robotics, it is looking for IT support based in Italy that will have to follow users both in Modena and Milan.

Offerta

The ICT Supporter delivers the IT services according to the service catalogue's and provides technical support and

assistance to internal employees using computer hardware, standard desktop applications and software

applications. The ICT Supporter will troubleshoot and conduct problem determination to identify a problem source

and resolution and works closely with the different support teams. This position will be based in Modena, and

he/she will need to travel to Milan on a monthly basis:

  • First level support (on-location and /or via remote support)
  • Installation, maintenance and administration of PC's, notebooks, and mobile devices
  • Installation, maintenance, and administration of peripherals
  • Responsible for proper cabling, patching, and mounting of servers and network components.
  • Handles the identity and access management.
  • Acceptance and resolving of hardware and software problems with the user via the central ticket tool.
  • Dealing with questions and proposed changes of the users via the central incident management tool
  • Seek of necessary alternatives
  • Forward fault messages and questions to responsible place (2nd. Support or further Support)
  • Document the settlement of the central knowledge database.
  • Cooperation in the ICT Projects
  • Support in case of security, networks, or server problems
  • Provide an extensive IT induction to new starters.
  • Provide basic user training - Windows, E-Mail, Office 365, Telephone etc.
  • Practice asset management for IT hardware, software, and equipment.
  • Chase leavers equipment including telephones, laptops, and other equipment.



Competenze ed esperienza

  • A proven IT know-How with IT-Support experience
  • Experience with global service desk organizations and processes would be helpful.
  • Understands the ITIL Framework or willing to attend a training
  • Good knowledge with current Microsoft products (Windows, Office, Outlook, Teams, etc.) as well as working environment



(Workstation, notebook, printer, monitor, mobile devices etc).

English language skills

Structured cabling fundamentalsNetwork principals including IP addressing and routing

Microsoft AD user management and access control

Willingness to provide support and presence at both offices (Modena/Milan)

Completa l'offerta

Ottima opportunità di carriera.

Consulente
Fabio Serafini
Job ref
JN-052024-6432671

Riepilogo

Settore
Information Technology
Settore/Ruolo
IT Support
Categoria
Industrial / Manufacturing
Luogo di lavoro
Modena e provincia
Tipo di contratto
Indeterminato
Nome del consulente
Fabio Serafini
Numero dell´offerta
JN-052024-6432671
Flessibilità
Smart Working/Ibrido