Salva Back to Search Offerta Riepilogo Opportunità di carriera Aggiornato il 16/01/2025Multinational companyCategorie protette - IT SupportAziendaA leading multinational company in the field of automation and robotics, it is looking for IT support based in Italy that will have to follow users both in Modena and Milan.OffertaThe ICT Supporter delivers the IT services according to the service catalogue's and provides technical support andassistance to internal employees using computer hardware, standard desktop applications and softwareapplications. The ICT Supporter will troubleshoot and conduct problem determination to identify a problem sourceand resolution and works closely with the different support teams. This position will be based in Modena, andhe/she will need to travel to Milan on a monthly basis:First level support (on-location and /or via remote support)Installation, maintenance and administration of PC's, notebooks, and mobile devicesInstallation, maintenance, and administration of peripheralsResponsible for proper cabling, patching, and mounting of servers and network components.Handles the identity and access management.Acceptance and resolving of hardware and software problems with the user via the central ticket tool.Dealing with questions and proposed changes of the users via the central incident management toolSeek of necessary alternativesForward fault messages and questions to responsible place (2nd. Support or further Support)Document the settlement of the central knowledge database.Cooperation in the ICT ProjectsSupport in case of security, networks, or server problemsProvide an extensive IT induction to new starters.Provide basic user training - Windows, E-Mail, Office 365, Telephone etc.Practice asset management for IT hardware, software, and equipment.Chase leavers equipment including telephones, laptops, and other equipment.Competenze ed esperienzaA proven IT know-How with IT-Support experienceExperience with global service desk organizations and processes would be helpful.Understands the ITIL Framework or willing to attend a trainingGood knowledge with current Microsoft products (Windows, Office, Outlook, Teams, etc.) as well as working environment(Workstation, notebook, printer, monitor, mobile devices etc).English language skills Structured cabling fundamentalsNetwork principals including IP addressing and routing Microsoft AD user management and access controlWillingness to provide support and presence at both offices (Modena/Milan)Completa l'offertaOttima opportunità di carriera.ConsulenteFabio SerafiniJob refJN-052024-6432671RiepilogoSettoreInformation TechnologySettore/RuoloIT SupportCategoriaIndustrial / ManufacturingLuogo di lavoroModena e provinciaTipo di contrattoIndeterminatoNome del consulenteFabio SerafiniNumero dell´offertaJN-052024-6432671FlessibilitàSmart Working/Ibrido